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Join our webinar

Digital Platforming Conversations: Customer Experience and Accessibility in the Banking Industry

Hosted by the FFW Center of Excellence
Thursday, November 15, 2018, 11 AM - 12 PM EDT

There are more than 5,000 banks in the US with complex needs and business drivers. In such a highly regulated industry, Customer Experience is an essential part of how banks compete to win and retain customers.

We'll be joined by Albert Rizzi, founder and CEO of My Blind Spot, a not-for-profit organization that guides organizations in the development of inclusive design and digital equity for people who are blind, aging or print disabled. Together, we’ll explore the intersection between technology, accessibility and customer experience in the financial sector. We'll discuss:

    • New technologies for delivering outstanding experiences
    • Accessibility trends and digital inclusion
    • Actionable strategies for continuous compliance
    • Managing IT pain and expanding scope

Interested in additional webinars and trainings, explore our other upcoming events.


Ray Saltini

Director, FFW Center of Excellence


November 15, 2018

11:00 AM EDT

Complete the form to join us for this free training