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Digital Platforming Conversations: Customer Experience and Accessibility in the Banking Industry
Hosted by the FFW Center of Excellence
Thursday, November 15, 2018, 11 AM - 12 PM EDT
There are more than 5,000 banks in the US with complex needs and business drivers. In such a highly regulated industry, Customer Experience is an essential part of how banks compete to win and retain customers.
We'll be joined by Albert Rizzi, founder and CEO of My Blind Spot, a not-for-profit organization that guides organizations in the development of inclusive design and digital equity for people who are blind, aging or print disabled. Together, we’ll explore the intersection between technology, accessibility and customer experience in the financial sector. We'll discuss:
New technologies for delivering outstanding experiences
Accessibility trends and digital inclusion
Actionable strategies for continuous compliance
Managing IT pain and expanding scope
Interested in additional webinars and trainings, explore our other upcoming events.
Director, FFW Center of Excellence
November 15, 2018
11:00 AM EDT
Complete the form to join us for this free training